As per the South African Automotive Industry Code of Conduct:
"The MIOSA will determine a dispute within 30 (thirty) days from the date it has received all the necessary documentation/information to enable the MIOSA to make an informed decision regarding a complaint"
As suggested and required by the National Consumer Commission, three efforts are made to convince a supplier to participate in the conciliation process. Should the supplier still fail to submit to the conciliation process you will be informed within 22 days of such failure.
It is an offence in terms of Section 108(1)(a) of the Consumer Protection Act No. 68 of 2008 (CPA) "to hinder, oppose, obstruct or unduly influence any person who is exercising a power or performing a duty delegated, conferred or imposed on that person by this Act".
Section 82(8) of the CPA states that "a supplier must note, in the ordinary course of business, contravene an applicable industry code".
Due to the Case Manager position, a Case Manager should be objective and independently decide on his recommendation and should therefore not consult or liaise with any of the parties involved before making his recommendation.