info@miosa.co.za +27 (0)86 11 64672 / +27 (0)10 590 8378

FAQ - consumer


FAQ - consumer


1.

How far down the line is my case?


2.

How long do cases in your office take and what is the turnaround time?


3.

The dealership/industry participant was given 10 days to respond in defence to the allegations made against them. What is the next step if they do not respond after the 10 days?


4.

Why do I get assigned a Case Manager but cannot speak to them?


5.

Why do I not get any feedback from my Case Manager? I have sent several emails.


6.

Are there any costs involved for me as a consumer?