Press Room


Motorhandelaar sluit na hy krok aan vrou verkoop
ín Kraaifonteinse motorhandelaar - wat 'n skedonk aan 'n kliŽnt verkoop en toe geweier het om haar geld terug te gee toe die kar vyf dae later breek - se bates word nou op 'n veiling verkoop omdat die handelaar nie 'n reuseboete kan betaal wat deur die Verbruikerskommissie opgelÍ is nie.  Download

National Consumer Tribunal
National Consumer Commission v Western Car Sales Ė 24 August 2017  Download

Newsletter: August 2017
The Queensbury rules  Download

Newsletter: May 2017
What is ethical behaviour?  Download

February 2017 - Financial Statements
Annual Financial Statements for the year ended 28 February 2017   Download

2016/2017 Annual Report - MIOSA
The release of the Motor Industry Ombudsman Annual Report.   Download

Newsletter: February 2017
Facilitative mediation versus evaluative mediation. Seeing more then the tip of the iceberg  Download

Newsletter: November 2016
Happy Holidays from all of us at the MIOSA  Download

Newsletter: August 2016
Why an Ombudsman?  Download

Newsletter: May 2016
Dispute resolution: the challenges faced by the office of the ombudsman as well as industry in general  Download

Annual Report 2015
The release of the Motor Industry Ombudsman Annual Report.   Download

Newsletter: February 2016
Together we grow  Download

Newsletter: November 2015
Happy holidays from all of us at MIOSA  Download

Newsletter: August 2015
How to maximise the the value of your MIOSA statutory registration and levy  Download

The necessity for the MIOSA office
From a humble start 15 years ago, with two people in the office, the Motor Industry Ombudsman of South Africa (MIOSA), a non-profit organisation, now boasts a staff compliment of 45 and handles up to and over 4000 calls a month.   Download

Annual Report 2014
The release of the Motor Industry Ombudsman Annual Report.   Download

Newsletter: February 2015
The road forward  Download

The necessity for Ombudsmen within the South African Justice System - 14 December 2014
With the South African Department of Justice being overloaded and the courts stretched to their limits, Government as early as 1998 realised that alternative dispute resolution would have to be established in order to assist the courts in dispensing justice as required by South Africaís world renowned Constitution.  Download

Newsletter: November 2014
The office of the Motor Industry Ombudsman of South Africa (MIOSA) accredited by the Department of Trade and Industry.  Download

Newsletter: August 2014
The value of caring about your health to reduce stress levels  Download

Newsletter: May 2014
The relationship between frontline staff and management  Download

Annual Report 2013
The release of the Motor Industry Ombudsman Annual Report.   Download

Newsletter: August 2013
2012 Annual Report - year under review highlighted by the implementation of the CPA   Download

Annual Report 2012
The release of the Motor Industry Ombudsman Annual Report.   Download

Newsletter: May 2013
Why did you not get back to me?   Download

Newsletter: February 2013
A look at 2013.   Download

Newsletter: November 2012
MIOSA - the only independent dispute resolution forum for the South African Motor Industry and its customers.    Download

Newsletter: August 2012
Burchmores Cape Town embraces the CPA.    Download

Annual Report 2011
The release of the Motor Industry Ombudsman annual Report.   Download

Newsletter: June 2012
New Telephone system improve the MIOs’ service the its consumer.…  Download

Newsletter: February 2012
New year, new challenges…  Download

Annual Report 2010
The year under review managed to produce highlights and events of consequence with hardly any respite in between.  Download

Update Report September 2011
Nine thousand two hundred cases resolved at first contact  Download

Update Report May 2010
During 2009 19 700 vehicle owners called on the MIO…  Download

Annual Report 2009
As South Africa came to grips with the recession and the new trading conditions …  Download

Update Report August 2009
A pleasing focus on customer relations and customer care is the one beneficial outcome from the tough time that the motor industry is experiencing…  Download

Annual Report 2008
The release of the Motor Industry Ombudsman annual Report. Download

More consumers turn to Ombudsman
Complaints handled by the Motor Industry Ombudsman during 2008 escalated in value to more than R109 million, or 18, 5 percent, over the figure of R92 million in 2007. Read more

Don’t buy vehicles from suspect companies(2009/02/13)
The global recession, according to the Motor Industry Ombudsman, is starting to have an impact on some vehicle owners, leaving them nowhere to go with product problems. The vehicle financing division of a leading bank has predicted that a number of brands could disappear from the market as a result of the worsening economic situation. Read more

Resale of recovered stolen vehicles causes problems(2007/11/05)
The large number of approaches concerning finance problems received by the Motor Industry Ombudsman (MIO) are a clear indication that motorists generally are not aware of the implications of buying a vehicle, according to ombudsman Johan van Vredenread more

Motorists need to understand financing implications(2007/09/13)
The large number of approaches concerning finance problems received by the Motor Industry Ombudsman (MIO) are a clear indication that motorists generally are not aware of the implications of buying a vehicle, according to ombudsman Johan van Vredenread more

Motor Trade in Urgent Need of More Technicians  (2007/09/06)
The Ombudsman for the Motor Industry has expressed concern about the growing shortage of qualified technicians in the industry and has called on both government and the industry to give even more attention to addressing the situation.    read more

Motor Industry Ombudsman offers uniquely focused service  (2007/09/06)
The office of the Motor Industry Ombudsman (MIO) offers motorists a uniquely focused and totally free service in resolving disputes that arise between them and the motor trade.  read more

Used vehicle buyers be alert (2007/07/07)
Buyers of used vehicles have been cautioned to be extra careful in the selection of a purchase.  read more

 

 

 

 

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