A "consumer" in respect of any particular goods or services, is defined in the Consumer Protection Act No. 68 of 2008 as:

1. a person to whom those particular goods or services are marketed in the ordinary course of the supplier's business;


2. a person who has entered into a transaction with a supplier in the ordinary course of the supplier's business, unless the transaction is exempt from the application of this Act by section 5(2) or in terms of section 5(3);


3. if the context so requires or permits, a user of those particullar goods or a recipient or beneficiary of those particular services, irrespective of whether that user, recipient or beneficiary was a party to a transaction concerning the supply of those particular goods or services; and


4. a franchisee in terms of a franchise agreement, to the extent applicable in terms of section 5(6)(b) to (e).

Click here for a copy of the Consumer Protection Act No. 68 of 20018