The Office of the Credit Ombud resolves complaints from consumers and businesses that are negatively impacted by credit bureau information or when a consumer has a dispute with a credit provider, debt counsellor or payment distribution agent.
The Office of the Consumer Goods and Services Ombud (CGSO) is the consumer goods and services industry's compulsory Ombud scheme, set up in line with the Consumer Protection Act.
The CGSO enforces the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with consumer goods complaints by a consumer free of charge and investigating alleged contraventions.
The Ombudsman for Banking Services (OBS) resolves individual complaints about banking services and products. We do this in an impartial, independent, confidential and speedy manner.
The Long Term Insurance Ombud provides an independent, objective, efficient and free service to policyholders and others in respect of their complaints arising from long-term insurance policies.
The Short Term Insurance Ombud provide the insuring public and the short term industry with a free, efficient and fair dispute resolution mechanism through an alternative dispute resolution process, applying the law and principles of fairness and equity.
The Short Term Insurance Ombud deal with personal lines short-term insurance disputes including disputes relating to Motor Insurance, Homeowners insurance (buildings), Household insurance (contents),
Cell phone insurance, Travel insurance, Disability insurance and Credit protection insurance.
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