- Be assertive without being rude. If you are not happy with the manner in which the complaint is being dealt with, insist on the selling or servicing dealer arranging for a manufacturer's representative to review the complaint. (Keep records).
- Stay the course. If at this point you are still not happy with the way that your complaint is being dealt with, contact the customer care department of your vehicle's manufacturer. (Keep records).
- Do not let up. In the unlikely event that you are still not happy with the manner in which your complaint is being dealt with, contact the office of the Motor Industry Ombudsman of South Africa (MIOSA). This can be done as follows:
Once received, your complaint will be forwarded under a covering letter to the dealer/service provider/manufacturer in question for their comment. If required, an assessor will be dispatched to carry out an inspection (please note that any inspection will be for the complainant's account). Upon receipt of all the relevant documentation, the case will be technically and legally assessed and a recommendation forwarded.