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May 2019
Is South Africa developing a culture of bad customer service in the automotive and related industries?


November 2018
After all these years there are still people who are unclear on what the Motor Industry Ombudsman of South Africa (MIOSA) does. I think it's worthy of another look.

August 2018
No-one who owns a motor vehicle can afford to be burdened by an unreliable mode of transport.

May 2018
The Road Ahead

February 2018
The importance of recording your business information on the database of the Motor Industry Ombudsman of South Africa


November 2017
The art of negotiation

August 2017
The Queensbury rules

May 2017
What is ethical behaviour?

February 2017
Facilitative mediation versus evaluative mediation. Seeing more then the tip of the iceberg